Google Nexus has gone through its teething process on the market. Reviews have not been so good for the phone that has been dubbed the G-Phone. The complaints range from the relatively superficial – why doesn’t G-Phone retail in shops? – to the serious – who is the customer’s reference? The latter complaint is the result of Google not being the direct manufacturer of the phone (HTC is) and also of the fact that the distribution of the phone also introduces a network provider intermediary (Verizon in the US). So who do you call if you have a query? Apparently customers have been faced with the much hated ping ponging of responsibilities – never a winner with the frustrated emptor.
What has made the news is the bad news about customer service and packaging. Is the g-phone doomed to relative failure (compared to the success of the iPhone) simply for the bad choices of the Google marketing team? No big complaints have been registered in the reviewing media with regard to the actual software and hardware (there are early issues such as reception in some US areas – but to be fair iPhone had these too). Will we have to wait a little longer before getting the final verdict in the iPhone vs gPhone wars?
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Finally, for those who have been asking, my review of the Sony Ebook reader will have to wait a little longer as the delivery service takes its time with the package from Germany. It should be here any day soon though.
