Categories
iTech

Alert's Right of Reply

As I stated in the update to the previous post, Claudine Cassar of Alert Communications expressed her wish to make a few clarifications with regards to both the post as well as the stories circulating in the media about the launch of Trolleymania. The following is the full, unedited text of the email sent by Ms Cassar. Here at J’accuse we do not only believe in the freedom of speech but also in the right of reply. The forum is always open to whoever feels he has a point to make about anything said in this blog.

***

Hi Jacques,

Thank you for the opportunity to clarify some issues. There have been many ridiculous stories and ludicrous accusations floating around today and frankly I did not bother to reply to any of them. Your article, on the other hand, is a different story – I respect your opinion so it matters to me that there are several misconceptions that have been reproduced in your piece.

Let us start with this “e-venture capital” issue that apparently is going to send some dosh my company’s way. This is a falsehood that has been spread all over the comment boards and frankly it is getting beyond ridiculous now. The last comment I read put the figure at EUR 300,000 for a recycled project J It would be funny if it were not so sad that some people are willing to resort to spreading bare-faced lies simply because they are suffering from a very bad case of sour grapes.

Let me clarify. The portal was developed by Alert Communications and we are the ones who are bearing 90% of the costs related to development and all the costs related to hosting, maintenance and administration. We are not getting any hand-outs. We bought the servers, we are paying for the bandwidth, and we are paying the salaries for the help desk and all the technical and administrative support that we are giving our eShop operators. At the moment we are not making any dosh – we are just dishing it out!

I would be lying if I did not state clearly that my hope is in fact that in due course my company will get “a boost in custom and sales”. That is why I have invested so much time and money in this venture. I make no claims to being Mother Theresa. However it is going to take a long time to get to the point where we are going to make a profit because the running costs of this portal are very high.

The Ministry is contributing by promoting the eMall – but they are not spending anything remotely close to EUR 300,000. This is a fundamental part of such a portal’s success and there is no doubt that without their contribution, TrolleyMania would probably fail. I know, because I had already invested in the development of an eMall several years ago that failed because I simply did not have the wherewithal to promote it effectively. Is it an excellent arrangement and one that will benefit my company? Of course it is. However it must be said that this is an offer that the Government made to all of industry – it was a public call for tender and guess what, only three companies bothered to bid for it. All these companies that are now spamming the comment boards with lie upon lie did not even bother to bid when the opportunity arose, and yet they are now angry because we did bid and we were successful.

Sour grapes? Yes, definitely.

Now the GRTU issue. This requires some clarification. The GRTU wanted to give us a list of companies to black list from the mall. According to them these competitors, notwithstanding the fact that they are SMEs, are simply too competitive. They wanted us to exclude those companies that could offer Maltese consumers the best prices. Well, with all due respect, this simply does not make sense. We are no longer living in the day when Catch was the sole choccie available for me to satisfy my chocolate cravings. So TrolleyMania remains open to all Maltese SMEs who want to use it.

Is TrolleyMania a necessity for small companies in Malta to get involved in eCommerce. Well, let me put it this way. The government has launched scheme after scheme, giving away thousands of euros to SMEs who wanted to invest in such technologies – and yet the take-up was very low. The main problem is not money, it is time. Most small shop owners simply do not have the time to set up a distribution mechanism and tackle issues such as online stock management. So we did it for them – and that is why TrolleyMania is and will be a success. It is not because of the technology, there is no rocket science there! It is because we have made the whole process really easy for the merchant. Whenever a sale goes through, the merchant receives an email telling him how to pack stuff (Maltapost has weight limits per package) and automatically Maltapost gets notified and they go to the store to collect the item. We are mollycoddling these small shop owners and the result is that they have taken to the web enthusiastically.

I will not quibble with you regarding the name – some like it, some don’t. I happen to like it, so we are going to have to agree to disagree on that one J

I will however comment regarding the speed and the downtime that we experienced today. You are right, we were caught with our pants down. Not in a million years did we expect the response that we got. I am an optimistic person who really believes in this project and I came nowhere close to predicting the traffic that surged to the site!

To give you an idea, between 8pm and midnight yesterday we had 3671 unique visitors, who viewed a grand total of 115,600 pages – that means an average of 917 visits an hour, with each visitor viewing 31.5 pages per visit i.e. a total of 28885 page views per hour. This morning the figures were even higher than that.

Were we prepared for this onslaught? No, we were not. It was like the crazy rush at Lidl when chainsaws are for sale for €5.00 J In our case, however, the stampede did not calm down after half an hour, it just kept going on, hour after hour after hour, as people searched and registered and purchased stuff – until finally the server konked out.

So this morning we had no choice but to switch off the server, regroup and upgrade. It took us a few hours to sort the matter out because we changed hardware, upgraded bandwidth levels, etc. However the site was online again by around 4pm. Incredibly the stampede started again and is still ongoing! However now we are prepared and the site can take it.

Bring it on say I J

Claudine Cassar
Managing Director

Categories
iTech

Story of an IT Fiasco – Trolleymania

Minutes after publishing this post I received a message from Alert Managing Director Claudine Cassar in which she expressed her desire to give her company’s point of view and highlight a few inaccuracies that were expressed in the post. I have invited Claudine Cassar to send me a write up that will be posted as an unedited post on J’accuse in the interests of clarity and fairness.

Malta, 2010. No, I do not have another “medieval” sin/fire and brimstone/backward society story to tell. The reason I had to double-check the year on my calendar this time round was the resounding flop that the government’s latest IT baby seems to be. It’s called Trolleymania and its launching was in the news (or should I say in the Government Gazette?) yesterday.

In one of its latest attempts in what it believes to be its own crusade to drag Maltese society kicking and screaming into the century of e-commerce, the IT Ministry headed by IT supremo Austin “e-powers” Gatt took the initiative of creating an e-mall. I’ll leave the official description to the Government mouthpiece:

TrolleyMania.com, as the venture is called, is aimed at all local businesses which want to venture into the world of e-commerce and start selling their products online, the ministry said. The project is a public-private partnership between Government and Alert Communications.

So there you are. Let’s start by looking at the idea. Essentially insofar as governmental initiatives go this is a laudable one. Admittedly it does come 7-10 years too late (amazon & ebay went online in 1995 – you’d expect  a knee-jerk reaction to set after six years of the e-success story) but hey it IS the government we are talking about. What with all Smart talk you’d have expected some bright spark to open his mouth and say – how about some e-venture capital to put our little businesses on the map?

Let me put it this way. 5 years ago when the saudade was beginning to set in I could buy Kinnie online from a Dutch website (mall if you like, but I’m guessing you rarely use the word) but there were few e-shops in Malta. If my memory serves me well I first used an e-service to buy a bouquet of flowers from Zammit Nurseries (and that still had to be followed up by a phone call to ensure the hazy online transaction was ok).

So. It’s the year of the lord 2010 and the government wants to help small businesses. Well, originally the MITA wanted to rope in medium enterprises but the GRTU was not exactly thrilled by the proposal. This sort of blew up the IT ministry’s plans since, by its own admission, without the products of larger enterprises the site would in all probability fail to attract a “critical mass”. Darn.

Which left the Ministry with what exactly? Well it left the ministry with a “public-private partnership” with Alert Communications Ltd. Which is another way of saying that Alert Communications will get some dosh to set up a venture that is normally the kind of investment entered into by entrepreneurial risk-taking individuals. With the excuse of stimulating the e-economy Alert gets a boost in custom and sales – because you pay to enter the scheme and you pay for maintenance.

Which is alright if you’re Alert. And Ok for a quickie PR exercise for Minister Gatt and PS whatsisname and MITA Chairman Claudio Grech and the sandwich caterers engaged for the launch. BUt is it ok for a real boost of the Maltese e-commerce industry?

Bah. The website takes ages to load, gets confused easily with the cookie system and once you choose a category of products you seem to be unable to switch to any other. The range of products presented – bar some paintings which should be emarrassed by the company with which they are plonked  – gives the impression of a glorified tal-Lira shop. The marketability of the name “TROLLEYMANIA” is highly dubious and is the obvious result of a guaranteed government backing where the pr team does not have to really worry that much of attracting new clients – the gov will hand out the dosh ANYWAY.

Trolley? Trolley? Mania? And then since when do we speak of “Malls” in Malta? Or Europe? The half-hearted approach is evident all over the slow loading website. Whatsmore a quick look around the Maltese corner of the web would have shown Minister Gatt the results of Maltese entrepreneurial spirit. Take the book sector: you could sprint over to the garish but effective Malta Online Bookstore or the amazon lookalike at Agenda, lest I be beaten with an encyclopaedia I rush to mention Merlin (website coming soon).

There’s more in other departments. The ebay style websites have flourished, restaurant delivery sites have improved and it is possible to browse some perfectly reasonable individual retailer sites without being put off e-commerce for life. The contribution of the IT ministry-Alert public-private initiative to the e-commerce world will barely register in the future.

So if you have 250€ to spare you’re best advised to invest it in some sound online advertising. Alternatively open an account on ebay and become a recognised e-vendor. Barrier to trade? Highly unlikely.

P.S. The site in question is www.trolleymania.com – “Scheduled Maintenance” is underway as I type.

Duh

Categories
Mediawatch

Faith No More

The Finnish Evangelical Lutheran Church is experiencing a veritable hemorrhage of members since Christian Democrat leader Päivi Räsänen presented what has been described as an “uncompromising, fundamentalist view” on the issue of homosexuality. Appearing on a TV programme, Päivi Räsänen described homosexual relations as “bad” and this provoked a flood of resignations from the church that has reached the figure of 20,000 in almost a week.

During the TV debate, Räsänen, president of the christian democrat party, insisted that “obviously, a person knows that he or she is doing something wrong from a christian point of view if he or she is in a homosexual relationship”. The loss of faithful in Finland is not only a spiritual question. The estimated cost of this loss of souls to the Finnish Church amounts to almost 7 million euros since the Church is a state church and is financed through a special tax.

From YLE.fi:

Archbishop Calls for Members to Stay

On Friday, Archbishop Kari Mäkinen said it was unfortunate and incredible that people were leaving the church on the issue of homosexuality. He hoped members would influence within the ranks of the church by expressing their opinions. So far, his advice has gone unheeded.

The Archbishop emphasised the church was far more diversified in accordance with Christian principles than the views expressed in some extreme statements by individuals.

Proposals for a law allowing gender neutral marriage have divided church ranks in Finland. Some clergy say the church might give up its right to solemnise marriages if such a law is enacted, while others take a more liberal approach on the issue.

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iTech

iPad sales figures disappointing

A slowdown in sales of iPads has led to the slip of apple shares by 6% in after-hours trading. Apple has stated that it has sold 4.2m units by the end of September – 0.8m short of the predicted 5m target. Is this the beginning of the end of the apple i-revolution. Is Jobs taking his battles one step too far? Will the i-pad/pod/phone vs android war have the same disastrous consequences on Apple as the original Apple vs PC war?

It’s early days yet but the alternatives to the ipad are still new to the market and the test will be the forthcoming Christmas sales. Will Jobs be right about the unsuitability of the new tablets to the general idea embodied by the ipad? An interesting battle ahead as app-makers and consumers alike, not to mention the investors look closely at the most recent developments. I still think the ipad rocks …. and I have not even got one yet!

Steve Jobs while introducing the iPad in San F...
Image via Wikipedia
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Categories
Divorce Politics

Break Up

Tabloid Warning. It’s the Daily Mail speaking but it does quote YouGov research so I guess the material is “discussable” on an ephemeral level. The Daily Mail carries an article that claims that lack of love and (lack of) sex is driving the over-50s to divorce. Within the context of the whole divorce debate in Malta which does not shy away from throwing in the issue of whether divorce legislation causes marriage break-ups it is interesting to look at the list of troubles that married couples face – one can presume that these troubles exist with or without divorce.

  • 28% – emotionally cold
  • 27% – lack of commitment to marriage
  • 25% – lack of interest in physical relationship
  • 23% – inability to resolve or manage conflict
  • 23% – other
  • 14% – nagging
  • 13% – met someone else
  • 12% – abandonment
  • 11% – alcohol/drug addiction
  • 10% – nothing to talk about
  • 9% – difficult relationship with step-children
  • 9% – not contributing enough financially
  • 8% – job that made things difficult

Recently someone dropped a comment on a newspaper discussion board comparing the relationship between divorce and marriage to that between funerals and death. The import was obvious – funerals do not cause deaths but inevitably take place following a death. As a prelude to the discussion on whether a referendum is eventually a “just” solution for our society or simply the mother of all scapegoats for the “sanscouillistas” in our parliament we can spend time discussing whether divorce is actually a cause of break ups or whether there is not enough on the list already. And I have not even included Tiger Woods.

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Articles

J’accuse : ‘Les sanscouilles’

At the time of the French revolution, part of the French population took to calling another part of the population “les sansculottes. According to one theory, the name is derived from the fact that the partisans of this particular revolutionary faction wore pantaloons (full-length trousers) instead of the fashionable knee-length culotte. (Wikipedia’s summary). I’ve always wondered why rather than being called ‘Les Pantaloons’, they were defined by what they did not wear, but that must be down to the fact that the point where sartorial affairs and politics converge more often than not involves criticism rather than praise.

Anyway, together with the Jacobins, the sansculottes were among the violent elements of the revolution. Unlike the Jacobins, they came from the working class and have bequeathed us the term “sans-culottism” meaning extreme egalitarian republican principles. The sansculottes disappeared shortly after the fall of Robespierre’s reign of terror and they left us the image of the carmagnole, the red cap of liberty and the sabots (clogs).

In today’s exciting times we have witnessed revolutions linked to colours, such as the red, purple and orange revolutions. We have also, in moments of great social upheaval, witnessed the blooming of “styles” and “fashions” that are a result of or reaction to the current political mood. In that sense, the sansculottes were the precursors to the mods, the punks, the rebels and the twittervolutionaries of today’s world but never, ever in his life would Jacques (René, if you please) Hébert, the revolutionary mentor of the sansculottes, have imagined the possibility of the movement of “les sanscouilles”.

Balls

Yet, all through this past week you couldn’t help but wonder whether just such a movement is forming in our collective sub-conscious and whether or not it manifested itself in the guise of our more prominent politicians and so-called investigative journalists when the divorce issue was once again discussed. Maltese, being the flowery expressive language that it is, lends itself perfectly to explaining what les sanscouilles is all about – and unless the linguistic fascists are hiding in ambush behind some corner, the best way to spell the Maltese version of sanscouilles is bla bajd.

Yep. The sanscouilles movement is made up of a combination of political Farinellis combined with the journalistic eunuchs who tend to fan their divas during performances. Lest I be accused of gender bias, I invite you to consider this whole ballsy business as an extended metaphor that applies to male and female alike. The defining trait of the sanscouilles is their inability to shoulder a modicum of responsibility and provide an inkling of inspirational politics; instead of responsibly taking a stand one way or another, they will wait to see which way the wind is blowing and find innumerable ways to postpone putting their neck on the line.

Contrary to public perception, the notion of the sanscouilles has less to do with ideas of virility and more with the ideal of responsible leadership. A quick run through the week’s events on divorce should really lead this country’s last remaining conscientious voters to despair. The sanscouilles movement is gaining ground… it is out there. It is everywhere.

The Emperor’s Clothes

I was told that Joseph Muscat pulled of quite a performance on Tuesday’s self-referential show of investigative journalism. I was told that by friends of mine who don’t usually bother turning up at the ballot box on Malta’s five-year anniversary equivalent of Doomsday. It was when the press started to report Joseph’s refreshed position on divorce that I wondered how my friends could buy this kind of pitch from a politician who, in the words of a commentator on J’accuse, “appears to have acquired his political education from the back of a Belgian beer mat”.

Then it clicked. Surely the prancing and sashaying of Malta’s prime example of castrato journalism could only have unwittingly (absence of wit is taken as read in most programmes) aided and abetted Muscat’s unprincipled approach to the divorce debate. Of course, if, unlike me, you are more than willing to watch the Emperor march around naked without giving him so much as a word of warning as to his glaring state of nudity, then you too will be equally appeased with his idea of “responsible divorce” combined with a “free vote for his party”.

The presenter’s position is compromised from the start. Comforted by the fact that his bias no longer needs to be declared (it’s to himself, lest you were wondering), his programmes are beyond “boring and dull”, having transformed into a self-referential sequence exposing the very best of selective journalistic incompetence. At any other time, on any other channel, Lou could be playing whatever tune he likes but prime time investigative journalism on national TV deserves much more than the image of castrated journalists playing second fiddle to whatever member of Parliament is on stage at the moment. Given that WE’s other programme has now completely taken leave of all senses and started to discuss close encounters of the third kind, the urgent need of a non-castrated style of journalism is all the more glaring.

But back to Muscat. His particular brand of sanscouillism is of the incredibly non-committal kind while sounding the exact opposite. Unless you manage to cut beyond the words and look into what is really being said, you might as well be listening to Ahmed the Dead Terrorist. Which is why Bondi’s castrato style journalism could not work. If he challenges Muscat he gets reminded that he is biased. If he goes along with him he ends up promising to endorse his “responsible divorce” campaign.

Muscat’s tergiversation stems from an inability to place the divorce issue in real constitutional terms and fails to appreciate his responsibilities both as Leader of the Opposition and aspirant leader of a nation. Divorce is not the kind of “right” that results from some majority-voting stint but is a legal possibility that is enacted in the interests (more often than not) of the few. What Muscat fails to understand is that you can be in favour of divorce legislation without necessarily being in favour of divorce.

Muscat tries to get away with this new-fangled notion of “responsible” divorce as though there is such a thing as irresponsible divorce. Sure we do not want a situation where the mere repetition of the cursèd word thrice would result in divorce like some Red Slippers gone all matrimonial. On the other hand, this shuffling of feet and hiding behind terms is not progressive at all. A progressive leader should have taken the bull by the horns and by this time presented what his idea of divorce should be – caveats and all – and be pushing to get it enacted in parliament for the benefit of those citizens who fulfil the conditions and desire to move on to a different, married life. Instead we get enigmatic “responsible divorce”. Well, so long as it’s responsible. Then again. What if I said “responsible mercy killing”? What say you about “responsible heroin consumption”? “Responsible castration”?

The high kind of pitch

And while Muscat was busy dancing with Lou to whatever music was being played at the never-ending end credits, Malta’s own Don Quixote was busy meeting our Prime Minister on the matter of his draft law on divorce. Now, I have already once more lauded JPO for the single-handed way he has pushed the sanscouilliste movement into some form of action on the divorce matter. On the other hand it was particularly jarring to see the push and pull of the JPO-Gonzi saga shortly after the meeting took place. First JPO met some members of the free press and declared that next year would be a great time for the harvest of both parliamentary discussions and referendum.

What-ho? Yep. The erstwhile backbencher had apparently been given the nihil obstat from up high to announce to the men of the realm that divorce would definitely be on the agenda in 2011, as would be an eventual referendum. Referendum? Did anyone say referendum? Is our hero tilting at windmills, suddenly drained of all mental faculties? Has he too succumbed to sanscouillism? Who on earth mentioned referenda? Do these folks even know how things are meant to work in this constitutional republic of ours?

Better still out came the OPM claiming that, yes, there was an agreement to proceed with the discussion but there was no mention of a referendum and that it would be best left to the electorate to decide. The electorate? It was like being knocked out twice within an hour. No referendum plus the electorate can only mean one thing in my book: that we will wait for the next general election for the divorce issue to be placed in the party’s manifesto and that a vote on the matter could only be taken after such a national vote.

Marchons! Marchons! A la Castille! You could hear the hordes of sanscouilles marching in line. They would storm Castille once again and spread the revolutionary fervour of the ball-less to the four corners of the islands. The divorce question had become a question of pass the parcel all over again and from Muscat to JPO to Gonzi the movement of the sanscouilles could only offer the electorate a castrato version of realpolitik. Wash your hands and let them decide. Pontius Pilate would be proud.

bert4j_101017

The seven brothers

Then it came. When you least expected it and from the last place you would expect it. The voice of reason. Seven Church brothers sat down around a table and fleshed out a declaration “on conscience and divorce”. In the land of sanscouillism, seven men of the cloth came up with an eye-opener of a declaration that made you want to stand up on the nearest pulpit or stage and shout “Hallelujah”. Here was a ballsy statement divorced from the fire and brimstone rhetoric of brother Said Pullicino and divorced from the foot shuffling opportunism of the sanscouilliste community. The seven brothers called a spade a spade. And they reminded the whole bloody lot of the sanscouilliste community of the political role of one’s conscience – and one’s responsibility towards both society and one’s conscience.

For yes, there was much more to be read into the seven brothers’ invitation than a simple reminder that a real Catholic votes with an informed conscience. They went beyond that. They had no qualms reminding the devout that “for Catholics divorce is wrong whether permitted by civil law or not”. However, they did also emphasise the importance of evaluating one’s options by acting with an informed conscience bearing in mind one’s own morals and values – in this case God’s teaching.

The seven brothers introduced a new, important angle to the argument. They have not only repaired the damage to the Church’s image caused by Said Pullicino’s media-eval stance, but have provided an important example for the wider society. I dare go so far as stating that theirs is the real Christian democrat position that is miles apart from the tergiversation within the soul of the supposed Christian democrat party of Malta.

This is the how the role of a social actor is fulfilled. With a clear indication and an appraisal of every individual’s role in society and how he should go about fulfilling it. Instead of fire and brimstone, the brothers gave us the duty to inform our conscience and decide in good faith based on those considerations. After all, it is not just votes on the introduction of divorce that require greater reflection and an informed conscience. Someone, somewhere, still has faith in intelligent voters who will get us out of this mess.

www.akkuza.com is still sick of laryngitis. We’re sicker still of the sanscouillistes but still can’t find the right prescription.

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